Gig Workforce for E-Commerce

Client Overview

A leading e-commerce brand operating in India with 15+ warehouse hubs and peak seasonal demands during festivals like Diwali, Holi, and Big Billion Days.

Challenge

During festive months, order volumes tripled. The client needed warehouse workers, delivery partners, and customer service agents but was unable to scale quickly using traditional staffing firms.

Solution

We used our proprietary gig staffing platform to:

• Source pre-vetted gig workers in local geographies.
• Integrated AI-based analytics to identify attrition risk and skill gaps.
• Match workers to roles using AI-based screening (language fit, availability, past gig ratings).
• Manage onboarding, attendance, and payout through our unified platform.

Result

• Onboarded over 1,200 gig workers in 15 days.
• Reduced absenteeism by 25% using performance tracking.
• Improved customer satisfaction scores due to faster delivery and query resolution.

Inspiration

Gig workforce models offer agility, cost control, and access to hyper-local talent — an essential combo for the ever-evolving e-commerce sector.

Client Quote

“With gig hiring on-demand, we no longer fear seasonal spikes—we embrace them.”